At 99bet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully before using the platform.
Six core commitments that define how we handle your personal data every single day.
Every piece of data transmitted between your device and 99bet is protected with industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
All personal data collected by 99bet is stored on secured servers with restricted access. Only authorised personnel with a legitimate operational need can access your account data, and all access is logged and audited.
99bet does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process payments, and comply with legal obligations — nothing else.
We only collect the data that is genuinely necessary to run your 99bet account and comply with our legal obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
You have the right to access, correct, and request deletion of your personal data held by 99bet. We respond to all data requests within a reasonable timeframe and will never obstruct your ability to exercise your rights.
99bet uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We explain exactly which cookies we use and why — and you can manage your cookie preferences at any time.
Summary: 99bet collects only the data needed to run your account and comply with legal requirements. We do not sell your data. You can request access to or deletion of your data at any time by contacting our support team. Full details are in the sections below.
This Privacy Policy applies to all users of the 99bet platform, including registered players, visitors to the website, and anyone who contacts 99bet through any channel. It covers how we collect, use, store, and protect personal data in connection with the operation of the 99bet online casino and sports betting platform.
99bet is committed to handling your personal data responsibly and transparently. We understand that trust is the foundation of any relationship between a player and a betting platform, and we take that responsibility seriously. This policy is written in plain language so that every 99bet user — regardless of technical background — can understand exactly how their data is handled.
By registering an account at 99bet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the 99bet platform. You may contact our support team at any time with questions about how your data is handled.
99bet collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age verification |
| Contact Data | Phone number, email address | Account communication and support |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security monitoring and fraud prevention |
| Usage Data | Games played, bets placed, session duration | Platform improvement and responsible gaming |
| Verification Data | ID document images, selfies | KYC compliance and withdrawal verification |
| Communication Data | Live chat transcripts, support emails | Customer service and dispute resolution |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request (for example, if you provide medical documentation in support of a self-exclusion request).
99bet collects personal data through the following channels:
Most of the data we hold about you is provided directly by you when you register an account, make a deposit, contact support, or complete identity verification. This includes your name, phone number, and payment account details.
When you use the 99bet platform, we automatically collect certain technical data including your IP address, device information, and browsing behaviour on the site. This data is collected through cookies, server logs, and similar technologies. It helps us keep the platform secure and understand how players use 99bet.
In some cases, 99bet may receive data about you from third parties, including:
Note: 99bet only requests data from third-party sources when it is necessary for a specific operational or legal purpose. We do not purchase data lists or use data brokers to build profiles on our users.
99bet uses your personal data for the following purposes:
99bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for any reason, a member of the 99bet team will review the case before any action is taken.
Marketing: 99bet may send you promotional messages about bonuses and offers if you have opted in to marketing communications during registration. You can opt out at any time by contacting support or updating your account preferences.
99bet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below.
We share data with trusted third-party service providers who help us operate the 99bet platform. These include payment processors, identity verification services, fraud prevention providers, and IT infrastructure partners. All service providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.
99bet may be required to share your data with regulatory authorities, law enforcement agencies, or courts if we receive a lawful request or are under a legal obligation to do so. In such cases, we will share only the minimum data necessary to comply with the requirement.
In the event that 99bet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
Important: 99bet will never share your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent. If you receive unsolicited marketing claiming to be from 99bet, please report it to our support team immediately.
99bet retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The general retention periods we apply are as follows:
After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, we will delete everything that we are not legally required to retain and inform you of what we are keeping and why.
99bet uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. The cookies used by 99bet fall into the following categories:
These cookies are required for the 99bet platform to function. They keep you logged in during your session, remember your language preference, and ensure that the platform loads correctly. You cannot opt out of essential cookies without affecting the functionality of the platform.
These cookies help us understand how players navigate the 99bet platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform and is not linked to individual user profiles.
These cookies help 99bet detect and prevent fraudulent activity, including account takeover attempts and bot traffic. They are essential for keeping the platform safe for all users.
Managing Cookies: You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on the 99bet platform, including your ability to stay logged in between pages.
99bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your 99bet account has been compromised, contact our support team immediately through live chat. We will investigate and take appropriate action without delay.
Your Role in Security: You also play an important part in keeping your account secure. Use a strong, unique password for your 99bet account, enable two-factor authentication, and never share your login credentials with anyone — including people claiming to be 99bet staff.
As a 99bet user, you have the following rights over your personal data. To exercise any of these rights, contact the 99bet support team through live chat or email.
You can request a copy of all personal data that 99bet holds about you. We will provide this within a reasonable timeframe at no charge.
If any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Update basic details directly in your account settings.
You can request deletion of your personal data. We will delete everything we are not legally required to retain and inform you of what we are keeping and why.
In certain circumstances, you can ask 99bet to restrict how we process your data while a query or complaint is being resolved.
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.
You can object to 99bet processing your data for marketing purposes at any time. We will stop immediately upon receiving your request.
Response Time: 99bet aims to respond to all data rights requests within 30 days. For complex requests, we may need up to 60 days and will notify you if this is the case. There is no charge for exercising your data rights.
The 99bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at 99bet or provided us with personal data, please contact our support team immediately.
Upon receiving a verified report that a minor has accessed the platform, 99bet will:
We use age verification checks during registration and reserve the right to request additional proof of age at any time. Protecting minors from gambling is a responsibility we take seriously at 99bet, and we work continuously to improve our age verification processes.
99bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised date at the top.
For significant changes that materially affect how we use your data, 99bet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so that you are always aware of how your data is being handled.
Continued use of the 99bet platform after any changes to this Privacy Policy are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the 99bet support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available 24/7 from your 99bet account dashboard
Data Requests: Please include your registered phone number and the nature of your request so we can locate your account and respond efficiently.
For data deletion or access requests, please contact us through live chat or email with the subject line "Data Request" and your registered account details. We will acknowledge your request within 48 hours and provide a full response within 30 days.
If you are not satisfied with how 99bet has handled your personal data or responded to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
We built 99bet with privacy and security at the core. Register in under two minutes, deposit from ৳200 via bKash or Nagad, and play with confidence knowing your data is protected every step of the way.