Terms and Conditions – 99bet Bangladesh

1 Acceptance of Terms

By accessing the 99bet website, creating an account, making a deposit, or placing any bet on the platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of 99bet, including registered players, visitors, and anyone who interacts with the platform in any capacity.

These terms should be read alongside the 99bet Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and 99bet. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.

99bet reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised date. It is your responsibility to check this page periodically. Continued use of 99bet after any changes are published constitutes your acceptance of the updated terms.

2 Eligibility

To register and use 99bet, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a 99bet employee.
• You must not have been previously excluded or banned from 99bet for any reason.

99bet reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until the matter is resolved. We take age verification seriously and will not process withdrawals for accounts where age has not been confirmed.

3 Account Rules

One Account Policy

Each individual is permitted to hold only one account at 99bet. If you already have an account and attempt to create a second one — whether using the same details or different information — both accounts may be suspended and any balances forfeited. If you have forgotten your login details, use the account recovery option rather than creating a new account.

Account Security

You are responsible for keeping your 99bet login credentials secure. Do not share your password with anyone. 99bet will never ask for your password via email, chat, or phone. If you suspect that your account has been accessed without your permission, contact the 99bet support team immediately through live chat.

• Use a strong, unique password for your 99bet account.
• Enable two-factor authentication from your account settings.
• Log out of your account when using a shared or public device.
• Report any suspicious activity on your account to 99bet support without delay.

Accurate Information

All information provided during registration must be accurate and up to date. Providing false information — including a false name, date of birth, or contact details — is a violation of these terms and may result in account closure. If your details change after registration, update them through your account settings or contact 99bet support.

4 Deposits

99bet accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits must be made from a payment account registered in your own name. Third-party deposits — where someone else sends money on your behalf — are not permitted and may result in account suspension.

• The minimum deposit at 99bet is ৳200.
• Deposits are credited to your 99bet balance instantly upon confirmation.
• 99bet does not charge any fees on deposits, though your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed — contact support immediately if you make a mistake.
• 99bet reserves the right to request proof of payment for any deposit if required for verification purposes.

If a deposit does not appear in your 99bet account within 15 minutes, contact the support team with your transaction reference number. Do not attempt to make a second deposit before the first has been confirmed, as this may result in a duplicate charge.

5 Withdrawals

Withdrawals at 99bet are processed to the same payment method used for your most recent deposit, or to a verified account in your name. The minimum withdrawal amount is ৳200. 99bet does not charge withdrawal fees, though your payment provider may apply their own charges.

Processing Times

Most withdrawals to bKash and Nagad are processed within minutes. Bank transfers may take up to 24 hours depending on your bank. Withdrawals are processed during business hours — requests submitted outside of these hours will be processed on the next available business day.

Withdrawal Conditions

• You must have completed any applicable wagering requirements before withdrawing bonus-related funds.
• Your account must be fully verified before your first withdrawal is processed.
• Withdrawals will only be sent to accounts registered in your name — no exceptions.
• 99bet reserves the right to request additional verification documents before processing large withdrawals.
• Withdrawals may be delayed if there is an ongoing investigation into your account activity.

6 Bonuses and Promotions

99bet offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out here. In the event of any conflict, the specific offer terms take precedence.

General Bonus Rules

• Bonuses are credited to your 99bet account automatically or upon request, depending on the promotion.
• All bonuses carry a wagering requirement — the number of times the bonus amount must be played through before withdrawal is permitted.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• Only one bonus may be active on your 99bet account at a time unless otherwise stated in the promotion terms.
• 99bet reserves the right to withdraw any bonus offer at any time without prior notice.
• If 99bet determines that a bonus has been claimed in bad faith or through abuse of the promotion system, the bonus and any associated winnings will be voided.

Wagering Requirements

Wagering requirements vary by promotion and are clearly stated in each offer's terms. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times in total before any winnings derived from that bonus can be withdrawn. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Check the specific promotion page for contribution rates.

7 Betting Rules

All bets placed at 99bet are subject to the specific rules of the game or market being played. General betting rules that apply across the platform are set out below.

• Once a bet is confirmed at 99bet, it cannot be cancelled or amended unless the platform explicitly offers a cash-out or edit option for that market.
• Minimum and maximum bet limits apply to all games and markets. These limits are displayed within each game or betting market.
• 99bet reserves the right to void any bet that was placed at an incorrect price due to a technical error or data feed failure.
• In the event of a disputed outcome, 99bet's decision is final after review by the relevant team.
• Bets placed after an event has concluded — due to a delay in data feeds — will be voided and stakes returned.
• 99bet reserves the right to limit the maximum winnings on any single bet or combination of bets at its discretion.

For sports betting specifically, all markets are settled according to the official result at the end of regular time unless otherwise stated. Extra time, penalties, and other extensions are only included in settlement if the market explicitly covers them.

8 Fair Play and Prohibited Conduct

99bet is committed to providing a fair and honest gaming environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of balances, and a permanent ban from the platform:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or betting markets.
• Using multiple accounts to claim bonuses more than once.
• Engaging in any form of money laundering or using 99bet to process funds from illegal activities.
• Attempting to reverse-engineer, copy, or interfere with the 99bet platform or its underlying software.
• Providing false information during registration or verification.

9 Privacy and Data

99bet collects and processes personal data in accordance with its Privacy Policy. By registering at 99bet, you consent to the collection and use of your data as described in that policy. Key points include:

• Your personal data is used to operate your account, process payments, and comply with legal obligations.
• 99bet does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment processors, identity verification services, and regulatory bodies where required.
• You have the right to request access to the data 99bet holds about you by contacting the support team.

For full details on how 99bet handles your data, please review the Privacy Policy.

10 Responsible Gaming

99bet takes responsible gaming seriously. We provide a range of tools to help players stay in control of their gambling activity. These tools are available directly from your account settings and include:

• Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
• Session time limits — receive a reminder or automatic logout after a set period of play.
• Cooling-off periods — temporarily suspend your account for a defined period.
• Self-exclusion — permanently close your account and block yourself from re-registering.

Once a self-exclusion or cooling-off period is activated, it cannot be reversed before the set period expires. 99bet will not accept any request to lift these restrictions early. If you believe you have a gambling problem, we strongly encourage you to use these tools and seek support. For more information, visit the Responsible Gaming page.

11 Account Termination

You may close your 99bet account at any time by contacting the support team. Before closing your account, ensure that you have withdrawn any remaining balance, as 99bet cannot guarantee the return of funds after an account has been closed at your request.

99bet reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has violated any part of these Terms and Conditions.
• Fraudulent, abusive, or illegal activity is detected on the account.
• A player has provided false or misleading information during registration or verification.
• A player has requested self-exclusion through the responsible gaming tools.
• 99bet is required to do so by a regulatory or legal authority.

In cases of account closure due to a terms violation, 99bet reserves the right to withhold any remaining balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

12 Limitation of Liability

99bet provides the platform on an "as is" basis. While we work hard to keep the platform available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation. 99bet is not liable for:

• Any losses arising from platform downtime, technical errors, or data feed failures.
• Any losses resulting from your failure to keep your account credentials secure.
• Any indirect, consequential, or incidental losses arising from your use of the 99bet platform.
• Any losses arising from your reliance on information published on the platform, including odds and statistics.

In all cases, 99bet's maximum liability to any individual player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these terms limits 99bet's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

99bet may update these Terms and Conditions at any time. When changes are made, the revised version will be published on this page with an updated date at the top. For significant changes, 99bet may notify registered players via email or an in-platform notification.

It is your responsibility to review these terms periodically. Continued use of the 99bet platform after any changes are published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the 99bet support team is available 24/7 through live chat on the platform. You can also reach us by email at the address below.

For account-specific queries, please have your registered phone number or account ID ready when contacting support. This helps the team locate your account quickly and resolve your issue without unnecessary delays.